Serving the Northern Panhandle | 304-232-6280

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An equal opportunity employer/program.

Auxiliary aids are available upon request to individuals with disabilities.


Helpful Job Seeker Services

For customers in need of career, training, and/or education services, and who meet WIOA eligibility guidelines, you will be provided with necessary job center programs and services that will ultimately ensure long-term employability and family-sustaining wages.

Core Programs and Services

  • Youth Workforce Investment Activities

  • Adult and Dislocated Worker Employment and Training Activities

  • Adult Education and Literacy Activities

  • Wagner-Peyser Act Employment Services

  • Vocational Rehabilitation Services

Career Services and Career Pathways Services

  • Program Eligibility

  • Intake and Orientation to the One-Stop Delivery System

  • Initial Assessment of Skill Levels

  • Aptitude Abilities

  • Supportive Services

  • Labor Exchange Services

  • Career Counseling - Including Information on In-Demand Industry Sectors and Occupations

  • Workforce and Labor Market Employment Statistics

  • Information on Job Skills Necessary to Obtain the Jobs

  • Performance Information and Program Cost Information on Eligible Providers of Training

Training Services

  • Individual Training Account (ITA)

  • On-the-Job Training

  • Customized Training

  • Incumbent Worker Training

  • Additional Services (i.e. Food Stamp Employment and Training Program, Incumbent Worker Services, Outreach Services, etc.)

  • A Combination of Rigorous and High Quality Education, Training, and Other Services That Align With the Skill Needs of Industries in the Economy of the State or Region

  • Providing Education Offered Concurrently With and in the Same Context as Workforce Preparation Activities and Training for a Specific Occupation or Occupational Cluster

  • Organizing Education, Training and Other Services to Meet the Particular Needs of an Individual in a Manner That Accelerated the Education and Career Advancement of the Individual

  • Helping Identify Potential Sources for Funding for an Individual (i.e.: Financial Aid, WIOA Funds, etc.)

Services Available for Special Target Groups

  • Homelessness or at Risk of Being Homeless

  • Disabilities

  • Criminal Record

  • Long-term Unemployed and Underemployed

Veterans are provided with a full range of Employment, Training, and Labor Market Information and Activities with the primary focus of meeting the needs of Veterans who are unable to obtain employment through basic services. Our focus is providing services to Veterans who are educationally and economically disadvantaged. This includes, but is not limited to:

  • Assessment of Skill Levels

  • Referral Services

  • Occupational Skills Training

  • On-the-Job Training

  • Job Development

  • Interview Preparation

  • Job Placement Assistance

  • Career Guidance

  • Counseling Services

  • Supportive Services and More

Services for Disabled Veterans

Services are tailored to meet the individual’s needs. Training and/or Employment Services can be tailored to suit an individual’s specific needs, etc. so that individual can make an informed decision(s) about his/her Training or Employment Opportunities.


Individuals with Disabilities are encouraged to participate in some of the many special, unique Programs and Activities offered by the West Virginia Vocational Rehabilitation Services (WVDRS) or other Programs and Activities offered or available at Job Centers throughout the program year.

A Disabled Veterans Outreach Program is also available at regional American Job Centers for Veterans with disabilities. The Northern Panhandle Workforce Development Board, Inc. sponsors various workshops, events, etc. specifically for area Veterans throughout the program year.


Workshops, events, etc. provide Veterans with access to a variety of Training and Employment Opportunities available in the region, and individuals with disabilities have easy access to the levels of program(s) and service(s) they need. American Job Center Staff, and partnering agency staff, are always available to assist or help customers with disabilities.


Programs, Services, and Activities are delivered in an integrated setting appropriate to the needs of WIOA eligible Individuals with Disabilities. Individuals with Disabilities are ensured physical, programmatic, and communication accessibility at regional Job Centers, with regard to the delivery of programs, services, technology, and materials. Individuals are “well-matched” in an Employment or Training program that meets their needs, interest, skill levels, and abilities. Services provided include, but are not limited to:

  • Diagnostic and Treatment Services

  • Career and Employment Assessments

  • Vocational Evaluation

  • Counseling

  • Occupational Training

  • On-the-Job Training

  • One-on-One Coaching on the Skills Needed to Perform Specific Job Tasks Well

  • Interpreter Services

  • Restoration Services

  • Job Development

  • Job Coaching

  • Job Placement Assistance

  • Transition to Work Services for Youth With Disabilities

  • Supportive Services

Employer and Business Services

Skilled workers of all kinds are among the most highly valued. Based on American Job Center labor market data/information and word-of-mouth, area employers are placing as much emphasis on general employee skills/characteristics as they are on specific work-related skills.


Those individuals who have prior work experience/skills are given significant consideration by many employers. For other employers, it may not be as important. Many employers prefer to train employees in their own business setting. Good work ethics, good communication abilities, the ability to learn on-the-job, being motivated, the ability to read and follow directions, the ability to solve job-related problems, good interpersonal skills, working well with others, being cooperative and a good listener, talking respectfully, following standard procedures, etc. are just some of the qualities employers are looking for.


Employers also want employees who possess good fundamental reading, math, and comprehension skills. Employees are expected to be drug free. Employees are expected to have a working knowledge of computers, calculators, basic numerical computations and the ability to complete reports, forms, read/understand correspondences, etc. They have to be capable of filling in for others, when asked by the employer.


Sometimes, academic performance may be seen by employers as a substitute for prior work experience/skills. Whatever the case, motivated, prepared employees improve productivity and enhance the reputation of the business. And, a motivated employee is a satisfied one. Employee success translates to employer success.


Regional American Job Centers offer a number of Programs and Services to local area employers:


A).On-the-Job Training (OJT) – The OJT Program is designed to benefit both the participant and the employer. This Program matches employer needs with participant’s qualifications. The OJT Program provides reimbursement of up to 75% to the employer to allow for the extraordinary cost associated with training the participant and any additional supervision that may be needed during this period.


The employer is responsible for designing the Training Program for the participant at the work site. The participant is to be compensated the same wage rate, including periodic increases, as other trainees or employees who are in similar occupations with the same employer and who have similar Training, experience and skills.


Payments for reimbursement of participant’s wages will be made directly to the employer. The participant must be hired on a full-time basis with an hourly wage rate of no less than the minimum wage rate. Full-time employment is considered to be no less than 32 hours per week. The length of the training is limited to a period of time during which the participant is to become proficient in the occupation for which the training is being provided. The hours of training will be based on the academic and occupational skill levels of the customer and prior work experience.


B). Customized Training – Customized Training is designed to meet the special needs and requirements of an employer, including a group of employers. Customized Training is conducted with a commitment by the employer(s) to employ a participant, or in the case of incumbent workers, continue to employ an individual, upon the successful completion of the Training period.


The employer pays for no less than 50% for the cost of the Training. Customized Training for eligible, employed individuals may be provided for an employer, or a group of employers, when the employee is not earning a self-sufficient wage as determined by Northern Panhandle Workforce Development Board, Inc. policy.


C). Customized Screening and Referrals - Customized Screening and Referral of qualified participants is offered to employers.


D). Recruitment Assistance – A variety of practices like: Job Matching, Participation in regional Job Fairs, Job Posting(s) at American Job Centers, etc. are used to assist employers with their recruitment efforts.


E). On-Site Interviewing – The employer develops the interview tool and is provided with recommendations, suggestions, etc. once initial interviews are completed. Interviews can take place at a regional American Job Center or at the employer’s worksite.


F). Identification of Training Needs - Many needs assessment are available to help employers identify training needs for the purpose of improving employee job performance when employees aren’t performing up to a certain standard or at an expected level of performance. Instructional and curriculum design can be developed and delivered with input from the employer and offered at the worksite.


G). Labor Market Information and Statistics - Employers are provided with access to the most recent Labor Market Data and trends for the region and state that details In-Demand Occupations and jobs with strong wages.


H). Rapid Response Services – “Rapid Response” is a process that provides information and services to employers experiencing job loss or closure. The Rapid Response Dislocated Worker Program responds to company layoffs and closures by promoting early intervention and providing transition services to affected employers, affected employees, unions, when applicable, companies and local communities.


I). Incumbent Worker Training – This type of Training can be provided to employers to help train existing workers/preserve jobs. Training, usually short-term, can be customized to meet the specific needs of the employer. It can be skill-based or result in a certificate or accreditation. Training improves productivity, efficiency and/or wages in the worker’s existing job. Employer must demonstrate that there is a need for the Training in order to remain competitive in their industry or the economy.

Get the support you need during your job hunt. Call our Wheeling satellite office for details.


Take Advantage of Our Programs that are Especially Designed for Job Seekers

A Veteran’s Employment Representative(s) is available at regional American Job Centers to assist Veterans in determining their career objectives and goals. Activities and services available to Veterans include, but are not limited to:

Adult education Training services

The Northern Panhandle Workforce Development Board,

Inc. (NPWDB, Inc.)  recently modified its Local Plan of

Service for Program Years 2016 -2020. The Local Plan provides an overview of the types of training services and programs to be delivered at regional American Job Centers.  The local workforce delivery system, including regional American Job Centers, is funded with Workforce Innovation

& Opportunity (WIOA) funds provided by the U.S.

Department of Labor.  Any comments to the modified

Local Plan are to be provided in writing to the NPWDB,

Inc. by no later than 4:00 pm on Monday, July 16, 2018. Comments must be legible, typed and printed in black ink

and signed by the preparer.